STORE policy

Customer Care

I want you to feel confident and cared for when ordering from my shop. If you ever have questions about a painting, shipping, or your order, I’m always happy to help!

Shipping

Prints are fulfilled from the nearest available fulfilment location in the UK, US, EU, or Australia. Original paintings are shipped from Sweden.

We ship internationally from Sweden to most destinations worldwide. At this time, we are unable to ship to Belarus, Haiti, Iran, North Korea, Palestine, Russia, South Sudan, Sudan, Syria, Timor-Leste, Ukraine, or Yemen.

Shipping availability may change depending on carrier restrictions and international transport conditions.

Packaging & Handling

All artworks are packaged with care, using protective materials to ensure they arrive safely. Original paintings are always shipped with insurance, and tracking when possible.

If multiple original paintings are purchased in one order, shipping may be combined where it is safe to do so. Because original artworks vary in size, depth, and packaging requirements, some pieces may need to be shipped separately. If checkout overcharges shipping, the difference will be refunded after the safest shipping method has been confirmed.

Special Requests

Looking for a custom size, a commissioned piece, or a gift? Send me a message, I’d love to discuss your ideas.

Order Changes & Cancellations

If you need to make any changes to your order, such as updating the delivery address, changing an item, or requesting a cancellation, please reach out as soon as possible.

I’ll always do my best to help, but changes or cancellations may not be possible once an order has entered production or has already been shipped.

Refunds
Prints may be returned within 14 days of delivery. The buyer is responsible for return shipping, and prints must be returned in their original condition.

Original paintings may be returned within 14 days of delivery. The buyer is responsible for return shipping and for ensuring that the artwork is securely packaged and returned in its original condition.

Commissions are custom-made specifically for the customer and are final sale.

If your order arrives damaged, defective, or incorrect, please reach out as soon as possible so I can arrange an appropriate replacement or refund.